Thanks for purchasing ready meals from Under the Swahili Tree, we greatly appreciate your custom. Unfortunately given the consumable nature of the product we do not accept returns or provide refunds.
However, we will endeavour to replace / exchange orders, subject to conditions outlined below, in the event of the following occurring:
Our process for accessing whether goods may be replaced / exchanged are as follows:
We will endeavour to respond to any issues within 24 hours of receiving your email.
If the “replacement” is approved, we will deliver to your home the same product or correct product(s) as the case may be on our next delivery date at no additional cost.